| A: | DocQ•Smart is a complete mobile office for today's on-the-move mobile workforce. Complete sales order, contract management, messaging, and faxing services are integrated into a single system. DocQ•Smart features intuitive collaboration and workflow features to optimize user’s productivity. |
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| A: | A trial version free for 30 days is in the works. |
| A: | DocQ•Smart can be installed on any desktop, laptop, or tablet based computer system running Microsoft Windows XP or Vista operating systems. The computer should have a minimum of 2GB of RAM to operate properly. To utilize writing and signature capture capabilities, computer should be a tablet type computer with digital writing capture capabilities. Also available are digital writing tablets that can be connected to a desktop or laptop computer. |
| A: | Your data is stored in ITIQ Solutions’ data center, a massive fault-tolerant storage facility. We make a regular copy of your data into a storage area and can perform full backup recovery in the event of a system-wide emergency. The service fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. |
| A: | We take all reasonable precautions to keep your Professional information safe and secure. ITIQ Solutions state-of-the-art data center incorporates critical infrastructure architecture to eliminate all single points of failures. The center utilizes the most advanced design features to achieve unparalleled reliability, maintainability and system flexibility. ITIQ uses highly scalable and fast connections to most of the top Internet backbone providers with power generator, uninterruptible power system, Liebert cooling system, and pre-action fire suppression system. |
| A: | This depends on which product solution of DocQ•Smart you will use. Please contact our Sales Team for pricing and to request a demo. |
| A: | This depends on which product solution of DocQ•Smart you will use. Please contact our Sales Team for pricing and to request a demo. |
| A: | You will have access to 5GB per user account. Please contact our Sales Team for pricing on storage space upgrades. |
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| A: | DocQ•Smart is hosted in ITIQ Solutions data center, a highly scalable and fault-tolerant virtual computing environment.Your documents are stored on a massive, fault-tolerant storage area network service. |
| Q: | The new technology associated with document management confuses me. How do I decide which is best? |
| A: | With so many technological terms associated with document management such as imaging, knowledge management, Intranet and Internet etc,… its enough to send anybody’s head spinning. The best way to start to choose what is best for your company or group would be to identify:
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| A: | By searching online, one can find a number of sources of document management information, as well as researching in your local library. Or check out our links section. |
| A: | We suggest breaking the fundamentals down, and anylyzing each bit based on your specific needs. This can be based on:
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| A: | Document management is really at the center of your organization, and most likely impacts most if not all key areas of your business operations. We suggest introducing a new document management system gradually, in phases, allowing time and familiarization, through a series of thought-out procedures to ease in its management and avoid any trouble. |
| Q: | I’ve heard that implementing a document management system is extremely time-consuming. Is this true? |
| A: | Not necessarily. With a moderately small investment both financially and in educating personnel, you can quickly build a good working document management system. Any delays are usually centered around the transition from the old system to the new. |
| A: | An electronic document management system (EDMS) utilizes a database to store a scanned copy of a document, enabling a search or index method to quickly retrieve data. |
| A: | An electronic document management system can integrate virtually any kind of document—from scanned paper documents to microfilm, to electronically produced documents. |
| A: | A document management system should give you a general repository that is generally accessible, available on the company intranet and provide configuration management for the documents. The idea is to move away from having copies of the same document lying around in different places for different reasons. |
| A: | Configuration management controls the development of documents in the workflow lifecycle to track changes to a document. It is a configurable process that takes into account incremental changes as opposed to large ones. |
| A: | Access to the software is not dependent on location. You could be in the office or traveling abroad, but as long as you have access to a web browser you can access your information. You can set up Standard accounts allowing customers access to the files you want them to see. |
| A: | The main disadvantage is regarding security—anyone can try to access your important information. However, most document management systems have a great emphasis on security and encryption to ensure against data loss. |
| A: | The main disadvantage is regarding security—anyone can try to access your important information. However, most document management systems have a great emphasis on security and encryption to ensure against data loss. |
| A: | When a document is introduced for the first time, it should be tagged with some indexing parameters (e.g. title, author, date, project, type of file, document number, revision number etc.) in order to keep it organized. The term most used in the industry when referring to these parameters is 'meta data'. The files should then automatically be sorted into the repository's directory structure based on those parameters. |
| A: | The software should allow for the configuration of a standardized directory structure for each project into which documents are introduced. It can be a standardized document directory schema or a customized one, depending on your company's needs. |
| A: | The software should provide a graphical means of browsing the directory structure where the various files being managed are located. Some sort of icon representation for each level of the directory structure are useful for ease of navigation. |
| A: | The software should be able to restrict access to certain files by certain users at the administrator's discretion. Users should be restricted in such a way that they do not even know documents exist that are above their access level and / or allow read only privileges on documents of a sensitive nature. |
| A: | The software should include a search engine that searches against the index tags associated with each checked-in file. A full text search against all of the documents is also useful. |
| A: | The software should be able to manage all possible document types. Different vendors will have different degrees of integration with different document types (Microsoft Office, Corel Wordperfect, Adobe PDF's, etc.) , however proper solution will allow all document storage. |
| A: | The software should allow a user to check out documents in order to stop others from modifying or publishing content being worked on. If a file is checked out, the software should display who has checked it out and control who can modify it. |
| A: | The software should manage versions of superseded files such that it makes the newest revision the most obvious and accessible. |
| A: | The software should maintain an audit trail tracking the revisions made to any document during it's lifecycle including who has ever checked it out and all version that were ever created. These standards are compliant with the Sarbanes Oxley Act. |
2. To Streamline Our Company Processes
3. To Share and Collaborate Documents
4. Protect Documents when I email them
5. Protect Captured Wet-Signatures on Contract
6. Interface With Our Company Sales System
7. Maintain Document Change Control
8. Open Solution System for Sharing Documentation
9. Maintain Document Compliance Requirements

